Warranty & Replacement Policy

Last updated: 15/01/2026

This Warranty & Replacement Policy applies to all products purchased from Cardlouix through our website https://cardlouix.shop.

We are committed to ensuring customer satisfaction and addressing any issues related to defective or incorrect products.

1. Warranty Coverage

Cardlouix provides a limited warranty covering products that arrive:

  • Defective

  • Damaged during transit

  • Incorrect (wrong item sent)

This warranty applies only to products purchased directly from https://cardlouix.shop.

2. Warranty Period

Warranty claims must be submitted within 30 days from the date you receive your order.

Claims submitted after this period may not be eligible for warranty service.

3. Eligible Products

All collectible trading cards sold by Cardlouix are eligible for warranty evaluation if they meet the conditions outlined in this policy.

Please note:

  • Minor manufacturing variations common in collectible cards are not considered defects

  • Damage caused by misuse, mishandling, or improper storage after delivery is not covered

4. Replacement Options

If your warranty claim is approved, we will offer one of the following solutions:

  • Replacement of the same product (subject to availability)

  • Exchange for a comparable product of equal value

  • Full refund, if replacement is not available

All warranty replacements are provided at no cost, including shipping.

5. Replacement Process

To request a warranty replacement:

  1. Contact our customer support team

  2. Provide your order number and a description of the issue

  3. Attach clear photos if the item is damaged or defective

Once approved:

  • A prepaid return label will be provided if a return is required

  • Replacement or refund processing begins after inspection

6. Processing Time

  • Warranty claims are reviewed during business hours

  • Approved replacements or refunds are processed within a maximum of 24 hours after inspection

Delivery times for replacement items follow our standard shipping timelines outlined in our Shipping Policy.

7. Exclusions

This warranty does not cover:

  • Normal wear and tear

  • Damage caused by improper handling or storage after delivery

  • Products altered or modified after receipt

  • Purchases made from third-party sellers or marketplaces

8. Relationship to Return Policy

This Warranty & Replacement Policy works in conjunction with our Return & Refund Policy.

Customers may choose a refund or exchange according to the applicable policy terms.

9. Business Hours

Warranty and replacement requests are handled during our business hours:

Monday – Saturday, until 2:00 PM
(Heure normale des Rocheuses / Mountain Standard Time)

10. Contact Information

For warranty or replacement requests, please contact us:

Cardlouix
Website: https://cardlouix.shop
Email: steave0190@gmail.com
Phone: +1 819 412 4635
US Address: 18 Welch St, Clarksville, TN 37040, United States

By purchasing from Cardlouix, you acknowledge and agree to this Warranty & Replacement Policy.