Report Security Issues

Last updated: 15/01/2026

At Cardlouix, the security of our website, systems, and customer data is a top priority. We take all security concerns seriously and encourage responsible disclosure of potential security vulnerabilities.

If you believe you have discovered a security issue related to https://cardlouix.shop, please report it to us using the information below.

1. What to Report

You may report any potential or suspected security issues, including but not limited to:

  • Website vulnerabilities

  • Data exposure or privacy concerns

  • Unauthorized access or account issues

  • Payment or checkout security concerns

  • Suspicious emails or phishing attempts claiming to be from Cardlouix

2. How to Report a Security Issue

Please report security issues as soon as possible by contacting us directly:

When reporting a security issue, please include:

  • A clear description of the issue

  • Steps to reproduce the issue (if applicable)

  • Any relevant screenshots or logs

  • The date and time the issue was discovered

Providing detailed information helps us investigate and resolve the issue more efficiently.

3. Responsible Disclosure

We kindly ask that you:

  • Do not exploit any discovered vulnerability

  • Do not access, modify, or delete data that does not belong to you

  • Do not publicly disclose the issue until we have had a reasonable opportunity to investigate and address it

We appreciate responsible disclosure and cooperation.

4. Our Response Process

Upon receiving a security report, we will:

  • Acknowledge receipt of your report

  • Investigate the reported issue promptly

  • Take appropriate steps to resolve any confirmed vulnerabilities

Response times may vary depending on the complexity of the issue.

5. Third-Party Services

Cardlouix operates on the Shopify platform, which manages core infrastructure, hosting, and payment security. Some security-related matters may involve Shopify or other authorized service providers.

For more information, you may also review Shopify’s security practices:
https://www.shopify.com/security

6. Business Hours

Security reports are reviewed during our business hours:

Monday – Saturday, until 2:00 PM
(Heure normale des Rocheuses / Mountain Standard Time)

Reports submitted outside business hours will be reviewed on the next business day.

7. Contact Information

Cardlouix
Website: https://cardlouix.shop
Email: steave0190@gmail.com
Phone: +1 819 412 4635
US Address: 18 Welch St, Clarksville, TN 37040, United States

Thank you for helping keep Cardlouix and our customers safe.