Return & Refund Policy

Last updated: 15/01/2026

This Return & Refund Policy applies to purchases made from Cardlouix via our website https://cardlouix.shop.

Our goal is to ensure complete customer satisfaction when purchasing collectible trading cards (basketball cards, soccer cards, baseball cards, football cards).

1. Return Window

We accept returns within 30 days from the date you receive your order.

To be eligible for a return:

  • The item must be returned using our provided return label

  • The product must be in the same condition as received (unless defective)

  • Proof of purchase is required

2. Eligible Items

We accept returns for:

  • Defective products (damaged, misprinted, or incorrect items)

  • Non-defective products (changed mind, no longer wanted)

All collectible trading cards sold by Cardlouix are eligible for return within the stated return window.

3. Exchanges

We accept exchanges for both defective and non-defective items.

If you would like to exchange a product, please contact us and we will guide you through the exchange process using the same return procedure.

4. Return Method

  • All returns must be made by mail

  • A prepaid return label is included in your package

  • No return shipping costs will be charged to you

There are no restocking fees under any circumstances.

5. Refunds

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund

  • Approved refunds are processed within a maximum of 24 hours after inspection

Refunds will be issued to the original payment method used during checkout.

Please note that it may take additional time for your bank or card issuer to post the refund to your account.

6. How to Start a Return

To initiate a return, please contact us:

Please include your order number and reason for return to help us process your request efficiently.

7. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately so we can resolve the issue quickly through a return, replacement, or refund.

8. Processing Time & Business Hours

Returns and refunds are processed during our business hours:

Monday – Saturday, until 2:00 PM (Mountain Standard Time)
(2:00 PM – Heure normale des Rocheuses)

Requests received outside business hours will be handled on the next business day.

9. Contact Information

If you have any questions about this Return & Refund Policy, please contact us:

Cardlouix
Website: https://cardlouix.shop
Email: steave0190@gmail.com
Phone: +1 819 412 4635
US Address: 18 Welch St, Clarksville, TN 37040, United States

By purchasing from Cardlouix, you agree to this Return & Refund Policy.