Cancellation Policy

Last updated: 15/01/2026

This Cancellation Policy applies to all orders placed with Cardlouix through our website https://cardlouix.shop.

Please read this policy carefully to understand how order cancellations are handled.

1. Order Cancellation by the Customer

Customers may request to cancel an order before it has been processed or shipped.

To request a cancellation, please contact us as soon as possible using the contact details below and include your order number.

If your order has not yet been processed, we will cancel it and issue a full refund at no cost.

2. Orders That Have Already Been Processed or Shipped

If an order has already been processed or shipped, it cannot be canceled.

In this case, you may still return the order once it has been delivered by following our Return & Refund Policy.

All eligible returns benefit from:

  • A 30-day return window

  • Free return shipping

  • No restocking fees

3. Order Cancellation by Cardlouix

We reserve the right to cancel an order at our discretion, including but not limited to:

  • Product availability issues

  • Pricing or listing errors

  • Suspected fraud or unauthorized transactions

  • Issues with payment verification

If we cancel your order, you will receive a full refund using the original payment method.

4. Refund Processing Time

If a cancellation is approved:

  • Refunds are processed as quickly as possible

  • Approved refunds are issued within a maximum of 24 hours

Please note that it may take additional time for your bank or payment provider to reflect the refund.

5. How to Request a Cancellation

To request an order cancellation, please contact us during business hours:

Please include your order number and reason for cancellation to help us assist you efficiently.

6. Business Hours

Cancellation requests are handled during our business hours:

Monday – Saturday, until 2:00 PM
(Heure normale des Rocheuses / Mountain Standard Time)

Requests received outside business hours will be processed on the next business day.

7. Contact Information

If you have any questions about this Cancellation Policy, please contact us:

Cardlouix
Website: https://cardlouix.shop
Email: steave0190@gmail.com
Phone: +1 819 412 4635
US Address: 18 Welch St, Clarksville, TN 37040, United States

By placing an order with Cardlouix, you acknowledge and agree to this Cancellation Policy.